Blog

WhatsApp Business app vs the API: cost, devices & menus

The two "WhatsApp for business" products, compared for SA: what each costs, how many devices and users each allows, and why you can only build a routing menu on the API. Read →

Best WhatsApp shared inbox in South Africa (2026): how to choose

More WhatsApp tools target SA businesses than ever. The criteria that actually matter locally — POPIA, flat pricing, team features, multi-branch, keeping your number — and where Yapp fits. Read →

WhatsApp Coexistence: keep the Business app and add a team inbox

You no longer have to choose between the WhatsApp Business app and a shared inbox — or lose your chats to switch. What Coexistence changes, and who it's for. Read →

WhatsApp's October 2026 pricing change, explained

Meta now gives each number 1,000 free customer replies a month, then charges. What changed, who it affects, and how to stay in control. Read →

How to use one WhatsApp number for your whole team

Sharing one phone doesn't scale. How to put many staff on a single number — with proper logins, routing and oversight. Read →

WhatsApp team inbox: the complete guide

What a WhatsApp team inbox is, how it works, and how to set one up so your whole team answers on one number. Read →

WhatsApp Business API pricing in South Africa (2026)

Per-message billing, message categories, who pays Meta, the free 24-hour window, and how to keep costs down. Read →

WhatsApp Business app limits: linked devices & when you outgrow it

How many devices can link to one account, the broadcast and multi-user limits, and the signs it's time for a team inbox. Read →