🏬
One number, every branch
Customers pick a branch from a simple WhatsApp menu, and the chat routes straight to that team's inbox.
Built in South Africa for multi-branch retail
One WhatsApp number.
Your whole team.
Yapp is a shared WhatsApp inbox. Customers message you, pick a branch, and the right team replies from one dashboard — while management sees everything. Get your staff off their personal phones for good.
Free plan · no card required · Pro from R399/month · cancel anytime
Unlimitedbranches
Onebusiness number
R0WhatsApp message cost*
POPIAfriendly by design
Why Yapp
Everything moves to one place you control
👁️
Management oversight
Supervisors and the owner see every conversation across all branches. Agents only see their own.
📵
Off personal WhatsApp
Conversations and customers live with the business — not on a staff member's phone when they leave.
🔀
Transfer & reassign
Wrong branch? Move a chat to the right team in one click, with a note kept on the record.
🖥️
Lives on your POS
Install Yapp as an app right on your counter PC — it's a PWA, so there's nothing to download from a store.
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Customer-initiated = free
Yapp is built around service chats. When customers message you first, WhatsApp messaging costs you nothing.*
How it works
Live in minutes, not weeks
- 1
Customer messages your number
One business WhatsApp number, shared by your whole team.
- 2
They pick a branch
A quick menu — "press 1 for Sandton, 2 for Durban" — routes them to the right team.
- 3
Your team replies from one dashboard
Each branch handles its chats; management keeps an eye on everything.
Pricing
Start free. Upgrade when you grow.
Free
R0/month
For a solo shop or trying it out.
Start freeNo card. Free forever.
- 2 team members
- 1 branch or team
- One shared WhatsApp number
- Branch routing menu (up to 3 options)
- Send & receive photos (kept 1 hour)
- 30-day chat history
Most popular
Pro
R399/month
Unlimited branches, up to 15 agents · 30-day free trial.
Start 30-day free trialNo card to start. Cancel anytime.
- Everything in Free, plus:
- Unlimited branches, up to 15 agents
- Full menu builder — submenus, departments & store finder
- AI reply suggestions & polish
- Photos & files kept 30 days, with downloads
- Reports & analytics by branch and agent
- QR codes, printable posters & website chat button
- 12-month chat history
*WhatsApp's customer-initiated "service" conversations are free under Meta's pricing. Business-initiated template messages may carry Meta fees.
FAQ
Questions, answered
Do I need a separate WhatsApp number?
You'll use one dedicated WhatsApp Business number for Yapp. It can't be logged into the normal WhatsApp app at the same time, so it should be a number that isn't someone's personal WhatsApp.
How is this different from WhatsApp on a phone?
Instead of one person on one phone, your whole team shares one number from a dashboard — with routing to the right branch and management oversight. Nothing walks out the door when a staff member leaves.
Does it work for multiple branches?
Yes — that's the whole point. Customers pick a branch from a menu, each branch only sees its own chats, and head office sees everything.
What does it cost?
There's a free plan (2 team members, 1 branch) with no card required. Pro is R399/month for unlimited branches and up to 15 agents, with a 30-day free trial and no per-user fees.
Can agents see each other's chats?
No. A branch only sees conversations routed to it. Supervisors and the owner can see across all branches.
Is it POPIA-friendly?
Conversations are stored centrally under the business with role-based access, so staff only see what they should and the company keeps a complete record.
Get your team off personal WhatsApp.
Start your 30-day free trial today — no card required.
Create your free account