What you can do with Yapp
Yapp is a shared WhatsApp inbox for South African businesses — so everything your customers message you about runs through one dashboard your whole team shares. Here's how businesses put it to work, from busy single shops to multi-branch chains and multi-department teams.
⭐ Run every branch, team or department from one number
This is where Yapp is in a league of its own. Customers message one business WhatsApp number, pick a branch, team or department from a quick menu (a shop, or "sales / support / accounts"), and the chat routes straight to the right team. Each team sees only its own chats; head office sees everything. No juggling separate numbers, no phones behind the till. See how branches & teams work →
Customer service
Shared customer support
Your whole team answers one WhatsApp number — claim, assign, transfer and resolve chats, with internal notes and full oversight. Nothing slips, nobody double-replies. See how it works →
WhatsApp menu & chatbot
Greet customers with a menu that sends them to the right team, answers common questions, and hands over to a person when needed — built in minutes, no code. See how it works →
Order tracking & delivery updates
Answer "where's my order?" in seconds and send delivery updates — all in the same chat, with the full history in front of whoever picks it up. Start free →
Welcome & onboarding messages
Greet new customers automatically, share the next steps, and keep the conversation in one thread as they get going. Start free →
Sales & orders
WhatsApp for your WooCommerce (or Shopify) store 🛒
Selling on WooCommerce — the most popular store platform in South Africa? Handle every order question, delivery update and follow-up from one shared WhatsApp inbox, so shoppers get a quick, personal reply and your team stays in sync. Works for Shopify stores too. Start free →
Lead capture & routing
Turn enquiries into leads: a quick menu asks what the customer needs and sends them to the right person, with the whole conversation on record. See how it works →
Quotes & documents
Send quotes, price lists and documents straight into the chat, and keep every file and reply attached to that customer. Start free →
Bookings & reminders
Appointment reminders & confirmations
Confirm bookings and send reminders on WhatsApp — where people actually read them — and handle any changes in the same chat. Start free →
By industry
Yapp suits any business that gets more WhatsApp messages than one person can handle. It's especially at home in:
- Multi-branch retail — one number, a branch menu, and each store answering its own customers. Yapp's home turf.
- Salons, spas & clinics — bookings, reminders and questions, shared across the front desk.
- Home & trade services — quotes, scheduling and job updates without losing track of who said what.
- Schools & education — parent and student queries handled by the right office, with proper oversight.
- Hospitality & venues — guest questions, bookings and arrival details in one thread per customer.
- Estate agents & rentals — enquiries routed to the right agent, with the full conversation on record.
Not sure where you fit? If customers message your business on WhatsApp and more than one person needs to answer, Yapp is for you. Start free — no card needed — or explore the guides.