Guides
Straight-talking help for WhatsApp in your business — no jargon, no fluff. Start here to work out what you need, then get set up.
Getting started
WhatsApp Business app vs a shared inbox
The free app is great for one person. Here's when you outgrow it — and what a shared inbox adds. Read →
Connect your existing WhatsApp number (keep your chats)
Add a shared inbox to the number you already use on the WhatsApp Business app. With Coexistence you keep your number, app and chats — step-by-step, plus fixes for the common errors. Read →
Setting up your Meta & WhatsApp Business account
Business Portfolio, WABA, display names, verification — every term in plain English, and the gotchas to avoid. Read →
Setting up & using Yapp
Setting up branches & teams
Short codes, head office, the store finder, shared vs assigned queues, trading hours and QR codes. Read →
Building your WhatsApp menu
The built-in branch menu vs a custom one — connecting to teams, auto-replies, submenus and the store finder. Read →
Handling chats as a team
Claim, assign, transfer, escalate, notes, resolving, roles, the 24-hour window, and notifications. Read →
Install Yapp on your phone or computer
Add Yapp to your Home Screen on Android or iPhone, or install it on a Windows PC or Mac — and turn on notifications. Read →
WhatsApp costs & adding billing
How Meta prices messages by category, how to add a payment method on Meta, and how to keep marketing costs down. Read →
More on the way — marketing campaigns and video walkthroughs.
Need a hand now? Email hello@yapp.co.za or start free.